xbet's Privacy Policy
This document explains in detail how we collect, store, and use your personal information.
Introduction and Scope
This Privacy Policy ("Policy") applies to the xbet website xbetapp.cam. It explains what information we collect about you, why we collect it, how we store it, and under what circumstances we share it with third parties.
Please read this Policy carefully before using any xbet service. By registering on the website or starting to use our services, you are considered to have automatically agreed to the terms of this Policy. To learn more about the general rules and user responsibilities for our services, please read the Terms and Conditions.
If any changes are made to this Policy, the updated version will be published on this page and the date will be updated. For significant changes, we may also notify you at your registered email address.
What Information We Collect
2.1 Information You Provide Directly
Information you provide yourself during registration and account management includes:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Identity document details (required for identity verification)
- Mobile wallet numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
When you visit the xbet site, certain information is recorded automatically:
- IP address and device information
- Browser type and version
- Page visit time and duration
- List of links clicked and pages viewed
- Cookie and session data
2.3 Transaction Information
Records of every deposit, withdrawal, bet, and win or loss are stored on our servers. This information is used to ensure account security and to resolve any disputes.
Purpose of Using Your Information
xbet uses your information for the following purposes:
3.1 Account Management
Your information is needed to complete registration, verify logins, and maintain account security. This includes identity verification (KYC), password recovery, and two-factor authentication.
3.2 Transaction Processing
Your transaction information is used to correctly process deposits and withdrawals and to verify wallet numbers. All payments on xbet are handled through mobile wallets commonly used in Bangladesh.
3.3 Service Improvement
By analysing user experience, we work to make the platform simpler and more effective. This includes understanding which pages are used most, where users run into problems, and which areas need improvement.
3.4 Communication and Support
We use your email or mobile number to send problem resolutions, bonus-related information, and important security alerts. xbet's 24/7 live chat and email support team operates in both Bengali and English.
3.5 Responsible Gaming Monitoring
By monitoring user playing patterns, we can identify risky behaviour and provide assistance when needed. To learn more, see our Responsible Gaming guidelines.
Sharing Information with Third Parties
xbet does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:
4.1 Payment Processors
Relevant transaction information is shared with mobile wallet service providers (bKash, Nagad, Rocket, Upay) to complete deposits and withdrawals. These organisations follow their own privacy policies.
4.2 Technology Service Providers
Software providers may receive limited technical information for the purpose of operating the gaming platform. Our agreements with these providers include clear data protection terms.
4.3 Legal Obligations
Information may be disclosed in response to a court order or a lawful request from a competent authority. In such cases, only the necessary information is provided — nothing beyond that.
4.4 Fraud Prevention
Information may be shared with security partners as needed to ensure account protection and prevent fraud. This is done in the interest of all users.
Cookies and Tracking Technologies
Cookies are used on the xbet website. Cookies are small data files stored in your browser that help us improve the quality of our service.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the site. They are used to keep login sessions active, remember language preferences, and manage security tokens. Disabling these cookies will prevent many site features from working.
5.2 Analytical Cookies
Analytical cookies are used to understand which parts of the site are used most and where users encounter problems. This information is reviewed in aggregate — not to identify any specific individual.
5.3 Cookie Controls
You can manage, restrict, or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent you from logging in to your xbet account and using certain features.
Data Security Measures
xbet applies industry-standard technical and administrative measures to protect your information. However, no method on the internet is 100% secure — we honestly acknowledge this.
6.1 Encryption
Using SSL/TLS technology, all data exchanged between your browser and our servers is transmitted in encrypted form. Passwords are never stored directly — only their hashed form is kept.
6.2 Access Control
Only authorised staff and systems have access to your personal information. Each role is given access only to the information required for that task — this is our minimum-necessary-access policy.
6.3 Security Monitoring
Unusual logins, multiple failed attempts, and suspicious transactions are covered by automated monitoring. If a problem is suspected, we may request additional verification to protect the account.
6.4 User Responsibility
Keeping your account password and OTP confidential is your own responsibility. Never share this information with anyone. If you suspect any unauthorised access, contact us immediately via live chat.
Data Retention Period
xbet retains your information for as long as it is needed to provide services or to meet legal obligations.
7.1 Active Accounts
All information is retained while the account is active. Transaction and betting history remains accessible within the account.
7.2 Closed or Inactive Accounts
Even after an account is closed, transaction records and identity verification information are retained for a specified period. This is essential for legal requirements and resolving any disputes.
7.3 Data Deletion Requests
You may request deletion of your personal information. However, where deletion is not possible due to legal obligations, we will inform you of this. To make a request, contact us via live chat or email.
Your Rights Over Your Information
As a user of the xbet platform, you have certain basic rights regarding your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to Erasure: Under certain conditions, you may request that your information be deleted.
- Right to Restrict Processing: In certain specific cases, you may request that processing of your information be limited.
- Right to Object: You may object at any time to receiving marketing messages.
To exercise these rights or to ask us any question, read the FAQ or contact our support team directly.
Protection of Minors
xbet strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration and identity documents may be requested in cases of doubt.
If a minor has opened an account by any means, we immediately delete their information and close the account. Parents or guardians may contact the support team regarding this matter.
Policy Changes and Contact
xbet reserves the right to partially or fully amend this Privacy Policy at any time. The revised Policy takes effect from the moment it is published on this page.
10.1 Regular Review
You are advised to visit this page regularly and check the last updated date. Continued use of the service will be considered as your agreement to the updated Policy.
10.2 Contact Us
For any questions or concerns about this Privacy Policy, please contact our support team:
- Live Chat: Available 24/7 in Bengali and English
- Email: [email protected]
To learn more about xbet, visit our About Us page.